Mercure Perth - Luxury hotel - Our Team

Our Team


Planning a special occasion or meeting in Perth? Share your vision with us. Our dedicated team of event planners will respond to your enquiry within one working day, with tailored solutions to suit your needs.

Our catering team creates inspiring menus that meet a wide range of dietary requirements. From table settings to setting the right mood, we take care of every detail, so you can spend more quality time with your guests.

 

Aimee Turner – Conference and Events Sales Manager Mercure Perth

 

About Me:

My beginning of Hotel based work, was originally through study of which incorporated 6 month placements. I have lived in Melbourne, Sydney and Perth on those placements spanning across the Food and Beverage department as a barista and into banquets before moving into Front office as a Guest Service Agent. I then made the permanent move back to Perth and continued within the Front office department, both as receptionist and reservations. In understanding the operational side, I then looked for more and at that point it was into Conference and Events and into Accor a very well-known Company I knew would help me grow and expand my knowledge. So here i am!

What makes a successful event?

Understanding. From the get go, a lot of good customer service, to correctly envision what the goal of the event is. From there it is continuing to understand and be clear so that everyone is on the same page, it takes great communication skills and patience to see a vision or an idea come to life whether that idea be big or small each event is unique and is owed as much understanding from both parties. Communication is key to execute, and that’s where a reliable and more than anything  a happy team really makes an event great.

What does Customer Service mean to you?

Making a connection. Listening to someone and being aware and attentive to the little things. Customer Service is not just a day job, it is ingrained in you as a way of life it is an extension of good manners which in turn results in long lasting relationships and encouraging or constructive feedback to always strive for more.

What are your interests and hobbies outside of the office?

Between striving to stay active and healthy, I love eating out and spending time at the beach, nothing beats exploring new cafes and restaurants with friends and family especially in Perth’s Summer months!  I love going for a drive and seeing new areas anything to get moving, I’ll pretty much try everything once.

 

Renae Drew- Conference Sales Executive 

About Me:

My Tourism and Events career started in 2005 with a Professional Conference Organiser. I then spent 3 years managing large events for a cruise company based in Broome, before starting my hotel career at Mercure Perth as an Event Coordinator in 2010. I took the position of Conference Sales Manager from 2012 – 2016 before commencing maternity leave for my first child. Now, with 2 little ones at home, I work in a part-time role, assisting the Conference, Sales & Marketing teams.

What makes a successful event?

Having an in-depth understanding of our client’s business and event objectives allows us to go the extra mile and create a real ‘Wow Factor’ for our client’s event!

What does Customer Service mean to you?

Building strong relationships with the perfect balance of professionalism, empathy and personal touch!

What are your interests and hobbies outside of the office?

Life outside of work is a little crazy with 2 young boys so we spend as much time as possible burning energy in the great outdoors! Bush walks, picnics, the beach and anything that involves sunshine and water makes me happy! My ideal holiday would be a tropical island with plenty of sun, cocktails, a good book and no children….. just kidding, they can come too

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Mercure Perth ☆☆☆☆address

10 IRWIN STREET, 6000 Perth
Australia
Tel: +61 8 9326 7000
Fax:+61 8 9221 3344
Email: H1754@accor.com

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